The controller of the data processing relating to the various processes for managing users, customers and potential customers, collaborators and suppliers is HEAD SOLUTIONS, S.L., with registered office at C/ SAN ROQUE 15, 12004 CASTELLÓN DE LA PLANA (province of CASTELLÓN).
For the purposes of our data protection policy, the contact telephone number is 964342626 and the contact email address is rgpd@headsolutions.eu
What type of data do we hold about you and how did we obtain it?
The categories of personal data that HEAD SOLUTIONS, S.L. processes about its customers and suppliers are:
Identification data
Postal or email addresses
Commercial information
Financial and transaction data
We never process specially protected categories of data.
We have obtained all the data mentioned above either directly from you, through the submission of a commercial offer, contractual proposal, etc., or through your company when it provided us with the identification data and other information necessary to fulfil the purpose of the contractual relationship between the parties. You or your company are obliged to provide us with updated data in the event of any change.
For what purpose do we process your data?
At HEAD SOLUTIONS, S.L. we process the data provided by data subjects in order to manage various activities arising from specific procedures relating to sales, after-sales service, supplier management, quality of service, etc. Accordingly, we will use your data to carry out some of the following actions:
Sending the information requested through the contact form on our website or through any other means of contact with our company,
Providing both potential customers and our customers with offers of products and
services of interest to them,
Carrying out the administrative, tax and accounting management of our customers and/or suppliers,
Conducting satisfaction surveys, market research, etc., in order to offer you the most suitable offers and an optimised quality of service, etc.
Managing relationships with collaborators and referrers.
Handling data subjects’ data protection rights requests.
Managing recruitment.
We will not build commercial profiles based on the information provided and, consequently, we will not make automated decisions about you based on a commercial profile.
How long will we keep your data?
The personal data of natural persons linked to potential customers, customers and suppliers that HEAD SOLUTIONS, S.L. collects through the various contact and/or information collection forms will be kept until the data subject requests its deletion. The data provided by our customers and suppliers will be kept for as long as the commercial relationship between the parties is maintained, in any case respecting the minimum legal retention periods applicable to each matter.
In any case, HEAD SOLUTIONS, S.L. will keep your personal data for the period of time reasonably necessary, taking into account our need to respond to queries or resolve problems, make improvements, activate new services and comply with the requirements of applicable legislation. This means that we may keep your personal data for a reasonable period of time even after you have stopped using our products or this website. After this period, your personal data will be deleted from all HEAD SOLUTIONS, S.L. systems.
What is the legal basis for processing your data?
Depending on the type of data processing, the legal basis for such processing is summarised below:
PURPOSE OF PROCESSING
LEGAL BASIS
Accounting, tax and administrative management and invoicing of customers
Performance of a (pre)contract
Curricula vitae and recruitment processes.
Consent of the data subject
Accounting, tax and administrative management and invoicing of suppliers
Performance of a (pre)contract
Segmentation of potential customers, lead generation campaigns, advertising exclusion
Consent of the data subject
Management of advertising and marketing operations for customer loyalty
Legitimate interest of the controller
Management of information requests received through web forms or social media
Consent of the data subject
Tax, accounting and administrative management with professional collaborators, commission agents, etc.
Performance of a (pre)contract; Legal obligation
Response to data subjects exercising their data protection rights
Consent of the data subject
With regard to the legal basis referred to, you are obliged to provide your personal data. If you do not provide your personal data, it will not be possible to perform your contract or to comply with legal obligations or those arising from public authorities.
To which recipients will your data be disclosed?
HEAD SOLUTIONS, S.L. will never share your personal data with any third-party company that intends to use it for direct marketing, unless you have expressly authorised us to do so.
Please note that we may provide your personal data to Public Administration bodies and competent Authorities in cases where HEAD SOLUTIONS, S.L. receives a legal request from such Authorities or where, acting in good faith, we consider that such action is reasonably necessary to comply with legal proceedings, to respond to any claim or legal action, or to protect the rights of HEAD SOLUTIONS, S.L., its customers and the general public.
In order to meet the various needs arising from the accounting, tax and administrative management of our customers and suppliers, HEAD SOLUTIONS, S.L. may need to disclose your data to the other companies that make up our group.
HEAD SOLUTIONS, S.L. may provide your personal data to third parties (e.g. internet service providers that help us manage our website or provide the contracted services, IT support and maintenance companies, logistics companies, tax and accounting advisers, etc.). In any case, these third parties must at all times maintain the same levels of security as HEAD SOLUTIONS, S.L. in relation to your personal data and, where necessary, will be bound by legal commitments to keep your personal data private and secure, and to use the information only in accordance with the specific instructions of HEAD SOLUTIONS, S.L.
What are your rights as a data subject?
Anyone has the right to obtain confirmation as to whether or not HEAD SOLUTIONS, S.L. is processing personal data concerning them.
Specifically, data subjects may exercise their right of access to their personal data, as well as the right to receive it in a commonly used, machine-readable format if the processing is carried out by electronic means (right to data portability).
Data subjects may also exercise their right to rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In addition, in certain circumstances, data subjects may request the restriction of the processing of their data or, in certain circumstances and on grounds relating to their particular situation, exercise their right to object to the processing of their data. HEAD SOLUTIONS, S.L. will stop processing the data, except for compelling legitimate grounds or the exercise or defence of possible claims, or in the exceptions established in the applicable regulations.
We also inform you that you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
The User is also informed that they may exercise the aforementioned rights at any time by writing to us using the contact details in Section 1, ‘Data Controller’, of this HEAD SOLUTIONS, S.L. Data Protection and Privacy Policy, enclosing a copy of their national identity document.
You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de
Datos), especially if you have not obtained satisfaction in the exercise of your rights.
Agencia Española de Protección de Datos. C/ Jorge Juan, 6
28001 – Madrid
Tel. 901100099 / 912663517
Data protection for website users.
In accordance with Regulation (EU) 2016/679, HEAD SOLUTIONS, S.L. informs you that the personal data of website Users will be processed by HEAD SOLUTIONS, S.L. for the processing activity indicated in each data collection form on our website. Such processing will be based on your own consent. By clicking the “SEND” button, the User consents to the processing of their data by HEAD SOLUTIONS, S.L.
We also inform you that, except where required by law or with your express consent, HEAD SOLUTIONS, S.L. will not disclose your data to third parties.
Likewise, the User is informed that they may at any time exercise their rights of access, rectification or erasure of data, as well as other rights recognised in this document and regulated in Regulation (EU) 2016/679, by notifying HEAD SOLUTIONS, S.L., C/ SAN ROQUE 15, 12004 CASTELLÓN DE LA PLANA (province of CASTELLÓN), 964342626, email: rgpd@headsolutions.eu
Furthermore, in accordance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce, HEAD SOLUTIONS, S.L. undertakes not to send
advertising by email without first obtaining the express authorisation of the recipient. The User may object to receiving advertising by ticking the corresponding box.
Other relevant information about our privacy policy
Security Measures
HEAD SOLUTIONS, S.L. adopts the security levels required by current European and Spanish data protection regulations, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing described, as well as the risks of varying likelihood and severity for your rights and freedoms as an individual.
Processing of minors’ data
Under the GDPR (EU) 2016/679 and Royal Decree 1720/2007, minors over the age of 14 may give their consent to contract information society services, such as registering on a forum or completing a contact form. However, HEAD SOLUTIONS, S.L. will be responsible for verifying the accuracy of the age stated by the minor. Data of minors under the age of 14 will always be collected with the express consent of their parents or legal guardians.
Changes to our Data Protection and Privacy Policy
HEAD SOLUTIONS, S.L. may occasionally make changes and corrections to this Data Protection Policy for Customers, Suppliers and Users. Please check this section regularly to see any changes and how they may affect you.
Why is it necessary to accept this Data Protection and Privacy Policy?
This Data Protection Policy for Customers, Suppliers and Users provides you, in an easily accessible way, with all the information you need to know the types of data that HEAD SOLUTIONS, S.L. holds about its potential customers, customers and/or suppliers, the purposes pursued, the rights that data protection regulations grant you as a data subject and how to exercise those rights. Therefore, by deliberately sending your personal data through our means of contact and/or by starting a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you provided it or as permitted by certain national or regional regulations.
In any case, we must warn you that refusing to provide certain requested data could hinder the development of the contractual relationship between the parties, with possible serious consequences when providing the various services set out in the commercial contract entered into with the contracting party.
If you have any questions regarding this Data Protection Policy for Potential
Customers, Customers and Suppliers of HEAD SOLUTIONS, S.L., please contact the company using the address provided in Section 1, ‘Data Controller’, and we will be happy to assist you and answer any additional questions you may have.
Applicable law
These Terms shall at all times be governed by Spanish and European legislation on personal data protection and privacy.
